Public self-service that knows when to hand off.
An embeddable, accessibility-first public assistant that answers only from approved information, routes residents to the right department, and connects them to a person when needed — with emergency and prohibited-topic controls.
Demonstration software. Pre-build, pre-clearance. No FedRAMP / StateRAMP / SOC 2 / Protected B / accessibility conformance is claimed, and the platform is not in government production use. All demo data is fictional. CivicMatrix AI and Public Agency OS are working product names of LTI Group LLC.
What it does
- Approved-source answers only, with citations and an honest "I don't know — here's who can help".
- Department routing by intent, with a clear human-handoff path.
- Emergency screening — urgent-safety prompts are surfaced before any model call.
- Prohibited-topic refusal (e.g., legal/medical advice) with a safe redirect.
- Prompt-injection detection on user input.
Anonymous, tenant-scoped
Runs with an anonymous public context — the tenant is resolved from a per-agency public embed key, never the raw tenant id. No citizen account is required, and the assistant is read-limited to a single tenant's approved material.
Procurement-ready evaluation
Offer residents grounded self-service.
A guided demonstration or a seeded evaluation environment — honest capability, clear limitations, no unsupported claims.