Communications

One governed assistant across every channel residents use.

The same grounded, audited CivicMatrix assistant meets residents on your website, in a mobile app, and on an inbound AI phone line — each opening with a clear AI disclosure and handing off to a person the moment it should.

Request a demonstration See the platform

Demonstration software. Pre-build, pre-clearance. No FedRAMP / StateRAMP / SOC 2 / Protected B / accessibility conformance is claimed, and the platform is not in government production use. All demo data is fictional. CivicMatrix AI and Public Agency OS are working product names of LTI Group LLC.

civicmatrix — communications centerCity of Riverbend

Every channel opens with a clear "automated AI assistant" disclosure.

Website AI chat

resident · records request · grounded answer

Answered

Mobile AI chat

resident · permit status · routed

Routed

Inbound AI phone assistant

urgent · caller asked for a person

Warm transfer

SMS confirmation

"Request RB-4821 received. Reply STOP to opt out."

Sent

Channels & safeguards

Consistent, disclosed, and always able to reach a person.

Website AI chat

Grounded answers with citations, embedded on your site with a per-agency public key.

Mobile AI chat

The same assistant and governance in a mobile experience for residents on the go.

Inbound AI phone assistant

Callers hear a clear AI disclosure first, then get grounded help or a routed request.

Human escalation

Any channel can hand off to a person on request, on low confidence, or out of scope.

Urgent warm transfer

Urgent calls warm-transfer to an approved staff number with fallback to a callback and a reference.

SMS confirmation

Transactional confirmations with STOP / HELP handling and opt-out suppression.

Accessibility & language

Keyboard-operable, screen-reader-minded interfaces; English and French, with plain-language copy.

Clear "AI assistant" disclosure

Every channel states it is an automated AI assistant before it does anything else.

How an inbound call is handled

Safety-first and disclosed, with a person always one step away.

Step 1

Disclose & understand

The caller hears a clear AI-assistant disclosure, chooses language and accessibility options, and states what they need.

Step 2

Screen & route

Emergencies get 911 guidance and are never handled by the AI; prohibited topics are refused; a routine request is answered or opened as a case.

Step 3

Escalate or follow up

Urgent or human-requested calls warm-transfer to an approved staff number; if no one answers, a callback case is opened and the caller gets a reference number.

Design preview — not yet in live service. This page shows the intended communications experience with fictional data. Voice and SMS are not active, no public phone number is published, and live telephony, carrier registration, and toll-free verification are owner-gated steps that have not been performed. The underlying call-flow logic is implemented and tested with a mock provider only.

Procurement-ready evaluation

Plan a governed communications rollout.

We can walk through the channel experience and the safeguards — disclosure, escalation, and audit — with fictional data.

Request a demonstration Capability statement