Built around the work agencies actually do.
The same governed platform supports front-desk resident service and back-office casework. Here are four end-to-end scenarios, all demonstrable with fictional data.
Permitting & development
A resident submits a permit application → fields extracted and validated → PII redacted → case opened and routed to Permitting → held for staff approval. Staff ask the assistant permit questions with cited answers.
Public records requests
The citizen assistant explains the records process from approved policy and routes the request; staff draft an acknowledgement from a template with missing fields flagged.
311 / citizen services
Residents get grounded answers on trash, recycling, and hours, with department routing and human handoff when the answer isn't in approved material.
Staff policy Q&A
Employees ask policy questions and get source-grounded, cited answers; low-confidence or out-of-scope questions escalate to a supervisor with an audit record.
End to end
A permit request, from intake to approval.
Every step — extraction, PII redaction, routing, and the human-approval gate — is tenant-scoped and written to the audit log.
Intelligent routing
Requests reach the right queue — with the rationale on record.
The assistant classifies each request and routes it to the correct department, tenant-scoped, with the routing rationale and confidence written to the audit log.
New intake
Routed
Approval
Procurement-ready evaluation
Map CivicMatrix AI to your workflows.
A guided demonstration or a seeded evaluation environment — honest capability, clear limitations, no unsupported claims.