The operations platform for accountable public-sector AI.
CivicMatrix AI gives agencies grounded staff and citizen assistants, governed casework, and a complete audit trail — with multi-tenant isolation and role-based access enforced in the core.
Prefer written communication? Start with the agency evaluation brief, contact us, or email govtech@ltigroupllc.com directly.
Demonstration software. Pre-build, pre-clearance. No FedRAMP / StateRAMP / SOC 2 / Protected B / accessibility conformance is claimed, and the platform is not in government production use. All demo data is fictional. CivicMatrix AI and Public Agency OS are working product names of LTI Group LLC.
How long does a residential building permit review take, and what does an applicant need to submit?
Standard residential permit review takes approximately ten business days.1 An application must include the applicant name, the property address, the permit type, and a site plan; it may be submitted online or at the Permitting counter.2
The platform
Five modules on one governed core.
Shared identity, tenant isolation, audit, and model governance — so accountability is consistent everywhere.
Staff Assistant
Grounded answers with citations, drafting, summarization, and human escalation for authenticated employees.
Citizen Assistant
Approved-source public answers, department routing, human handoff, and emergency / prohibited-topic controls.
Organizational Knowledge
Ingest approved documents, retrieve with grounding, and retire superseded or expired content automatically.
Document & Case Intake
Extract, validate completeness, redact PII, open a case, and route to a queue with a human-approval gate.
Workflow & Governance
Approvals, audit review, retention, tenant / department / user administration, and assistant version history.
Communications channels
The same governed assistant across web chat, mobile, and an inbound AI phone assistant — with human escalation.
Responsible AI
Grounded, cited, and accountable — or it escalates.
Assistants answer only from approved sources and show their citations. When confidence is low or a question falls outside approved material, the platform hands off to a person instead of guessing. Emergency and prohibited-topic prompts are screened before any model call.
Built for public trust
Security is the product, not an add-on.
- Multi-tenant and department isolation, re-checked on every row.
- Role-based access; append-only, tenant-scoped audit of every action.
- PII & SSN detection and redaction on intake.
- No training on customer data by default.
- Fail-closed model gateway with per-agency spend caps and escalation.
Procurement-ready evaluation
Evaluate CivicMatrix AI with fictional data.
A guided demonstration or a seeded evaluation environment — honest capability, clear limitations, no unsupported claims.